Introduction
3F Resources Sdn Bhd has a newly enhanced Helpdesk System that is capable of reducing your cost to maintain and manage trouble ticket in your organization. The new system will be more effective and efficient. The system will minimize possibilities of unsolved trouble ticket and let you to track down each trouble ticket right from the system. Trouble ticket information will be stored in databases for web monitoring and reporting all troubled tickets will be dispatched to workforce to rectify existing problem.
Key Features
- To provide a scalable system to manage trouble ticket that caters all environment scenarios with a user-friendly interface.
- To provide an effective method to maintain all helpdesk trouble ticket and at the end of the day performance can be monitored right from the system.
- To provide an expandable system that can be manipulated to cope with any real environment without the need to develop the system all over again.
- To provide a secure solution where each action are logged.
Benefit
- Unique trouble ticket with 2 way of task assigning (manual or automatic).
- Each trouble ticket can be assigned based on category and only technician from the relevant division will take the task.
- The supervisor at all time can monitor each action.
- Management personnel can instantly extract report to keep track of technician performances.
- Acceptable time period to finish each trouble ticket can be customized to make sure that troubleshooting performance is at optimized level.
- The system comes with a Knowledge Base where FAQ or instant troubleshooting; can be done automatically by the user for common problem.
Why Do We Need It?
- If your organization need a reliable system to manage helpdesk your organization or client.
- If your current helpdesk solution monitored at a level you hoped
- If your client not satisfied with current solution because they feel there no action for their problem.
- If you have a large user and staff that are involved in helpdesk.
- If you can’t keep track of each ticket in your organization.
- If solved and unsolved trouble available to you is outdated.